Shipping policy
SHIPPING / RETURNS
WHERE DOES YOUR MUSE BEAUTY SHIP?
YOUR MUSE currently only ships to addresses in Hong Kong, Macau, Mainland China, Singapore, Taiwan, and Philippines.
HOW DO I TRACK MY ORDER?
When your order ships, you will receive an email with your tracking number including a link to track your package online.
HOW QUICK WILL I GET MY DELIVERY AND ARE THERE ANY DELIVERY FEES?
Our current shipping & handling rates are as follows:
Hong Kong
Free delivery on all orders on or above 300HKD.
Delivery Fee for orders below 300HKD will be 34HKD.
Delivery time is 1-2 Days from Order Placement
Macau
Free delivery on all orders on or above 309.
Delivery Fee for orders below 309MOP will be 36.5MOP.
Delivery time is 2-5 Days from Order Placement
Mainland China
Free delivery on all orders on or above 275RMB.
Delivery Fee for orders below 275RMB will be 29RMB.
Delivery time is 2-4 Days from Order Placement
Singapore
Free delivery on all orders on or above 51SGD.
Delivery Fee for orders below 51SGD will be 5.95SGD.
Delivery time is 2-5 Days from Order Placement
Taiwan
Free delivery on all orders on or above 1,203TWD.
Delivery Fee for orders below 1,203TWD will be 140,35TWD.
Delivery time is 2-5 Days from Order Placement
Philippines
Free delivery on all orders on or above 2,214 Philippine peso
Delivery Fee for orders below 2,214 Philippine pesos will be 370 Philippine Pesos
Delivery time is 3-6 Days from Order Placement.
WHAT IS THE RETURN POLICY?
Our top priority is ensuring our customers are confident and happy in their purchases. If you are not happy with your purchase for any reason, subject to our regular refund policy, we accept returns of unused within 21 days of order delivery unless otherwise noted on the product detail page. We offer no refunds on any items designated as Final Sale. Items must be returned with their original product packaging. The original shipping charge, if any, is not refundable.
If you need any support or have any questions about your return, then please reach us on customersupport@yourmusebeauty.com
CAN I EXCHANGE AN ITEM?
YOUR MUSE does not process exchanges currently.
I THINK MY ORDER IS LOST?
If you do not receive your package, please contact Customer Services at customersupport@yourmusebeauty.com and include your order confirmation number in the correspondence.
WHAT DO I DO IF MY ORDER ARRIVED DAMAGED?
If your order arrived damaged, please send a photo of the damaged item to customersupport@yourmusebeauty.com so that we may report the damage to our fulfilment provider, if necessary. Once an email is sent to customersupport@yourmusebeauty.com which opens a ticket, we will reply with next steps.
WHAT PAYMENT METHODS ARE ACCEPTED?
Visa, Master, American Express, Alipay, AlipayHK, WechatPay, PayPal, Apple Pay, Google Pay and G-Cash.
HOW CAN I ENSURE MY ORDER WENT THROUGH?
When you place an order, you will receive order confirmation containing your order number. If you do not receive an order confirmation after submitting your order, your order was not submitted successfully. If money payment been drawn from you account, and you have not received any order confirmation, then pls contact customer Services customersupport@yourmusebeauty.com or by WhatsApp on +852 9384 1291.
MAY I CHANGE ITEMS IN MY ORDER ONCE THE ORDER IS SUBMITTED?
Yes, in most cases this will be possible if you contact us within 3 hours after you placed the order. Please contact Customer Services at customersupport@yourmusebeauty.com for help.
MAY I CANCEL AN ORDER?
An order may be cancelled if it has not been processed and prepared for shipment. To cancel your order, please contact Client Services at Customersupport@yourmusebeauty.com during business hours (9:00 AM to 6:00 PM (GMT+8) Monday-Friday) for immediate assistance.
I ENTERED THE WRONG ADDRESS. CAN THIS BE FIXED?
Before your order has been prepared for shipment, Customer support can help change your shipping address. Please contact customersupport@yourmusebeauty.com as soon as possible. Note: once an order has been submitted, it is not possible to edit billing details.
I WANT TO SHIP ITEMS TO DIFFERENT ADDRESSES. IS THAT POSSIBLE?
It is not possible on our website to split up one order into multiple addresses. Instead place multiple orders and select a different shipping address for each order. For help placing larger orders that are shipped to multiple addresses, please contact Client Services at customersupport@yourmusebeauty.com
DO I NEED TO SIGN FOR MY ORDER?
Our delivery team will either take pictures of proof of delivery upon delivering your order or have you sign as a confirmation.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
YOUR MUSE ensures that your personal information is kept private and confidential and at no point will we share it with a third party except as necessary to process and service your orders. For more information, please see our privacy policy.